How customers perceive us - they recommend us, want to co-operate with us, and welcome even more technical solutions

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For us, every customer is not only a business partner, but also a very valuable source of feedback for many areas of our work. So this year we asked them for their opinion.

We ask the Purchasing and Management departments questions. Especially the Technical Experts of our clients.

EVALUATION OF FEEDBACK FROM PURCHASING DEPARTMENTS:

Customers rate the negotiations with DITHERM sales representatives as very well prepared, effective, factual, and also, compared to last year, customer satisfaction with searching for, finding, and offering wider solutions has increased by 20%.

Customers truly appreciated the greater clarity and comprehensibility of our offers, as well as the fact that they were sent within the agreed deadline in all cases.

For customers, websites are a sufficient source of understandable and clear information, which they are looking for. More and more customers use this resource.

Personal meetings are the preferred method of contact with the vast majority of our customers, compared to written or telephone forms of contact, which are used in an even smaller number of cases.

The great news is that all customers who have completed the questionnaire would not only recommend us to others, but will also use our services again in the future!

EVALUATION OF FEEDBACK FROM TECHNICAL POSITIONS:

The opinion of the technicians on: organization and order in the implementation, the quality of our work, the timeliness and professionalism of the implementation, and the cleanliness of the surroundings of the submitted work is very pleasing, where everyone fully agrees that everything corresponded to the agreed conditions.

The start of the implementation, the negotiations during the implementation (materiality, efficiency, and focus on the solution), the completion and handover of the work, are all evaluated very positively by the Technicians.

They have an equally positive view of DITHERM’s compliance with all legal requirements for occupational safety and environmental protection.

In the opinion of the Technicians, all comments are dealt with properly and in a timely manner.

All respondents would choose DITHERM again for their next project.

THANK YOU ALL FOR YOUR OPINION AND TECHNICAL CHALLENGES. WE ENJOY SOLVING THEM!

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Certification ISO 9001:2015
Certification ISO 14001:2015
Certification ISO 45001:2018